1. Information We Collect

We collect information that you provide directly to us, as well as information that is automatically collected when you use our website or services.

Personal Information You Provide

• Full name, email address, phone number, and mailing address
• Date of birth and gender
• Health and medical history information relevant to your care
• Insurance information and billing details
• Appointment scheduling preferences
• Communications you send to us (emails, contact form submissions)

Information Collected Automatically

• IP address and browser type
• Device information (operating system, screen resolution)
• Pages visited, time spent on pages, and navigation patterns
• Referring website or search terms used to find our site
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our integrative wellness services
• To schedule and manage your appointments
• To communicate with you about your care, treatment plans, and follow-ups
• To process payments and manage billing
• To send appointment reminders and wellness tips (with your consent)
• To comply with legal obligations and regulatory requirements
• To improve our website functionality and user experience
• To respond to your inquiries and provide customer support

3. SMS/Text Messaging

QuadCities Integrative Wellness may offer SMS/text messaging services for appointment reminders, wellness tips, and other communications related to your care. By opting in to receive text messages from us, you consent to receive recurring automated messages at the phone number you provide.

• Message frequency may vary depending on your appointment schedule and communication preferences
• Message and data rates may apply depending on your mobile carrier plan
• You may opt out at any time by replying STOP to any message
• For help, reply HELP or contact us at (563) 514-4108

We may share mobile information with service providers we use to facilitate SMS communications (e.g., messaging platforms), but only as necessary to deliver the messages you have consented to receive. These service providers are contractually prohibited from using your information for their own marketing purposes.

4. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Healthcare Providers: With other healthcare professionals involved in your care, as permitted by HIPAA
• Service Providers: With trusted third-party vendors who assist in operating our website and services (e.g., payment processors, scheduling software)
• Legal Requirements: When required by law, regulation, or legal process
• Safety: To protect the rights, safety, or property of our practice, patients, or others
• Consent: With your explicit written authorization

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication protocols
• Regular security assessments and updates
• Staff training on data protection and privacy practices
• Physical security measures for paper records

6. HIPAA Compliance

As a healthcare provider, QuadCities Integrative Wellness complies with the Health Insurance Portability and Accountability Act (HIPAA). This means:

• Your Protected Health Information (PHI) is handled in accordance with federal regulations
• We maintain a separate Notice of Privacy Practices detailing your rights regarding your health information
• We limit the use and disclosure of your PHI to the minimum necessary for treatment, payment, and healthcare operations
• You have the right to request restrictions on certain uses and disclosures of your PHI
• We provide you with access to your health records upon request

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for the website to function properly (e.g., session management)
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Functional Cookies: Remember your preferences and settings for a better experience

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

9. Your Rights & Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Request that we limit the processing of your information in certain circumstances
• Portability: Request your data in a structured, commonly used format

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

10. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.

For patients under 18, a parent or legal guardian must provide consent for the collection and use of their information in connection with our healthcare services.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Effective Date" at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of our website and services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Business Name: QuadCities Integrative Wellness
• Address: 4626 Progress Dr, Ste A, Davenport, IA 52807
• Phone: (563) 514-4108
• Website: quadcitiesintegrativewellness.com